Using Software to Chase Payment Delays: A Guide for UK Accountants

Published 24 September 2026

Most UK accountancy practices feel the pinch when payment delays stretch beyond comfort. Imagine this: an accountant spends countless hours each month manually chasing overdue invoices. It's not just the time lost but also the potential revenue that slips through the cracks. This scenario is all too common, yet easily avoidable with the right tools.

The Real Cost of Payment Delays

Payment delays can cripple a firm's cash flow. Unpaid invoices not only affect immediate liquidity but also impact long-term financial planning. Late payments are a norm for many UK businesses, with some invoices taking upward of 60 days to settle. According to HMRC data, the average late payment duration for UK companies is 23 days past due. Factor in the manual effort required to chase these payments, and the cost becomes evident. This isn't just about sending a few emails; it's about the lost hours that could've been spent on billable work. [Understanding the Economics of Running a UK Accountancy Firm with 15 Clients](/blog/understanding-the-economics-of-running-a-uk-accountancy-firm-with-15-clients) explores these financial impacts in further detail.

Automating the Chase: How Software Can Help

Automated systems revolutionise how accountants handle overdue invoices. Software solutions can send reminders and follow-ups automatically, ensuring consistent communication without the manual burden. This automation not only saves time but also standardises the follow-up process, reducing the risk of human error. For instance, ilmove Accountancy automates payment reminders, transforming how firms manage their outstanding balances. It integrates seamlessly with existing systems, allowing accountants to schedule reminders and customize follow-up sequences based on client behaviour.

How ilmove Accountancy Changes the Equation

Where ilmove Accountancy truly shines is in its ability to integrate payment chasing with other practice management functions. It offers features like deadline tracking and client communication within the same platform, ensuring that chasing payments doesn’t disrupt other essential tasks. By automating reminders and follow-ups, it cuts down the time spent on collection activities by up to 50%, freeing accountants to focus on more strategic tasks. [Automate Invoicing for Accountancy Firms: Enhance Cash Flow](/blog/automate-invoicing-for-accountancy-firms-enhance-cash-flow) discusses how this integration enhances overall firm efficiency.

Features That Make a Difference

  • Automated Reminders: Schedule and send payment reminders automatically, reducing manual workload.
  • Custom Follow-up Sequences: Tailor follow-up strategies to client payment behaviours, ensuring higher collection rates.
  • Integrated Client Communication: Manage all client interactions from one platform, improving response times and reducing delays.
  • Practical Tips for Implementing Automated Payment Chasing

    Switching to an automated system isn't just about buying software; it's about making a strategic decision to improve your practice's efficiency. Begin by assessing your current payment processes. Identify where delays typically occur and how often they impact your cash flow. Then, consider how an automated system can address these pain points. Training staff to use the new system effectively is crucial. Ensure that everyone understands the process and the benefits of automation. [Automated Invoicing for Accountants: Streamlining Processes](/blog/automated-invoicing-for-accountants-streamlining-processes) offers insights into the implementation and management of automated systems.

    Finally, measure the results. Monitor how automation impacts payment collection times and whether it frees up time for other activities. Regularly review and adjust your automation strategies to ensure they remain effective.

    If you're tracking outstanding payments manually, ilmove Accountancy does that part automatically — but most of what I've written above is process, not software. See how ilmove Accountancy handles it: https://accountancy.ilmove.com

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